[asterisk-users] Inaccurate CDRs

[Steve Davies]

On 10/17/06, Dumpolid Exeplish <dumpexec at gmail.com> wrote:
> Hello,
> i have call time irregularites in my asterisk CDR. I a currently using a
> mysqly backent to save CDR records and use this to generate bills at the end
> of each month. However, my users are complaining that they gety charged for
> even uncompleted calls ( i.e. calls they make whaich have already be setup
> but canclled). i have noticed that only 'AWNSERED' and 'Busy' show up in my
> call disposition colume. I have also noticed that both the call duration and
> the billsec are always equal. here is my setup below
>
> <PSTN va E1>  <========> (<Primary Asterisk>) <=====<Sip and IAX trunks>
> <============> (<Secondary PBX>)
>
> Clients are connected to the Secondary PBX. this pbx handles registration of
> all clents. The billing irregularities happen on the Secondary PBX. When a
> call is maked from the Secondary and it is routed across the trunks, call
> disposition always registeres 'AWNSERED', unless the Primary PBX sends back
> a busy signal. the duration and billsecs are always equla. this means that
> the user gets billed for ring time, and calls disconnected from the
> Secondary PBX
>

Could you provide a snippet of the dialplan used on each of the
primary and secondary boxes to complete a call?

For example, is the primary executing an Answer() before it does the
onward Dial() on behalf of the secondary?

Cheers,
Steve