[asterisk-users] VoipSupply? [Semi-Urgent]

[Jessee J Holmes]

Dear VaibhaV,

You can purchase this part from pretty much any certified Polycom  
reseller.

For the IP 30x/50x you would want the Mfg Part Number 2200-07496-001
For the IP 430/60x you would want the Mfg Part Number 2200-17492-101

We among many other certified resellers sell this part.

Being a reseller ourselves I can understand why VoIPSupply does this  
(as far as wanting the phone and the power supply shipped back  
whole), but I also understand your frustrations with this kind of setup.

Additionally, being a Minnesota based company, we can understand how  
these kind of weather related conditions can affect quality of  
service and with such we offer our sincerest wishes that everyone at  
VoIPSupply stays warm and safe.

Jessee Holmes
Atacomm / Ataractic Corporation
www.atacomm.com
V: 1-877-700-VOIP
jholmes at atacomm.com

Looking for voice over IP products?  Visit our VoIP store at http:// 
voipstore.atacomm.com/


On Oct 16, 2006, at 3:25 PM, VaibhaV Sharma wrote:

> I don't think this is a problem because of the snow storm.
>
> I just got off the phone with them. The sales guy I used to deal  
> with left a
> few months back and since then, its been a pain to get anything  
> done with
> them. People I have dealt with had no clue.
>
> I called them this morning for a problem to be told that a  
> technical support
> person will call me back "within an hour". Then no one calls back  
> for 5
> hours. So when I call them back, I am told "We don't do technical  
> support on
> the phone. I don't know who told you that".
>
> The lady who I was speaking with had no clue of what I was asking  
> for. She
> kept putting me on hold to ask someone for an answer.
>
> What was my question?
>
> Q. We purchased 25 polycom IP 601/501 from you a while back and one  
> of them
>    has a faulty power supply. How do I get a new one?
> A. Hold on.... Oh! You have to speak with RMA and not technical  
> support. Go
>    to our website / rma and submit an RMA.
>
> Q. Well, power supplies don't have serial numbers!
> A. Hold on. ...... No you will have to obtain an RMA!
>
> Q. Well, what do I send to you? Can I speak with a technical  
> support person?
> A. Hold on. ...... Send us the power supply *and* the phone.
>
> Q. It will cost me the money for a power supply to ship the phone  
> to you.
>    Can you tell me somewhere else I can get just the power supply?
> A. If I had the answer I would have told you, sir.
>
> Gah!
>
> This is just one case. I am really disappointed with their service.  
> I am
> worried about our technical support options for the polycom phones  
> after the
> last few expereinces with Voipsupply.
>
> --
> VaibhaV
>
>
> On 10/14/06 10:36 AM, "Matt" <mhoppes at gmail.com> wrote:
>
>> Contact them again... they have always been very good... I'm chocking
>> this up to the snow storm.
>>
>> On 10/13/06, Shaw Terwilliger <sterwill at sourcegear.com> wrote:
>>> Matt wrote:
>>>> Hi,
>>>> Does anyone know what is going on with voipsupply?   My sales guy
>>>> hasn't been online in several days, their 800 number is fasy  
>>>> busy, as
>>>> are their direct lines.  And the canadian store website is  
>>>> down.  What
>>>> the heck is going on?
>>>
>>> If you search the archives from a few months ago you'll find a few
>>> unhappy voipsupply customers (including me).  They never shipped  
>>> what I
>>> ordered, didn't respond to any e-mail or calls.  The president  
>>> saw the
>>> list traffic and sent me a long apology (stating his commitment to
>>> service) and offered to send me an extra component that I had  
>>> cancelled
>>> the order for--free of charge--as a show of good will.
>>>
>>> It's been two or three months since that promise, and I never  
>>> received
>>> the part.  He hasn't responded to my follow-up "did you really  
>>> mean it?"
>>> e-mail either.
>>>
>>> --
>>> Shaw Terwilliger <sterwill at sourcegear.com>
>>> SourceGear LLC
>>>
>>>
>>>
>>>
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