[asterisk-users] VoipSupply? [Semi-Urgent]

[VaibhaV Sharma]

I don't think this is a problem because of the snow storm.

I just got off the phone with them. The sales guy I used to deal with left a
few months back and since then, its been a pain to get anything done with
them. People I have dealt with had no clue.

I called them this morning for a problem to be told that a technical support
person will call me back "within an hour". Then no one calls back for 5
hours. So when I call them back, I am told "We don't do technical support on
the phone. I don't know who told you that".

The lady who I was speaking with had no clue of what I was asking for. She
kept putting me on hold to ask someone for an answer.

What was my question?

Q. We purchased 25 polycom IP 601/501 from you a while back and one of them
   has a faulty power supply. How do I get a new one?
A. Hold on.... Oh! You have to speak with RMA and not technical support. Go
   to our website / rma and submit an RMA.

Q. Well, power supplies don't have serial numbers!
A. Hold on. ...... No you will have to obtain an RMA!

Q. Well, what do I send to you? Can I speak with a technical support person?
A. Hold on. ...... Send us the power supply *and* the phone.

Q. It will cost me the money for a power supply to ship the phone to you.
   Can you tell me somewhere else I can get just the power supply?
A. If I had the answer I would have told you, sir.

Gah!

This is just one case. I am really disappointed with their service. I am
worried about our technical support options for the polycom phones after the
last few expereinces with Voipsupply.

--
VaibhaV


On 10/14/06 10:36 AM, "Matt" <mhoppes at gmail.com> wrote:

> Contact them again... they have always been very good... I'm chocking
> this up to the snow storm.
> 
> On 10/13/06, Shaw Terwilliger <sterwill at sourcegear.com> wrote:
>> Matt wrote:
>>> Hi,
>>> Does anyone know what is going on with voipsupply?   My sales guy
>>> hasn't been online in several days, their 800 number is fasy busy, as
>>> are their direct lines.  And the canadian store website is down.  What
>>> the heck is going on?
>> 
>> If you search the archives from a few months ago you'll find a few
>> unhappy voipsupply customers (including me).  They never shipped what I
>> ordered, didn't respond to any e-mail or calls.  The president saw the
>> list traffic and sent me a long apology (stating his commitment to
>> service) and offered to send me an extra component that I had cancelled
>> the order for--free of charge--as a show of good will.
>> 
>> It's been two or three months since that promise, and I never received
>> the part.  He hasn't responded to my follow-up "did you really mean it?"
>> e-mail either.
>> 
>> --
>> Shaw Terwilliger <sterwill at sourcegear.com>
>> SourceGear LLC
>> 
>> 
>> 
>> 
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