[asterisk-users] VoipSupply? [Semi-Urgent]

[Doug]

Or try WalMart.  Just make ABSOLUTELY CERTAIN that you
use the correct voltage and polarity.  Also make
certain that the current rating is adequate.

At 16:16 10/16/2006, Jessee J Holmes wrote:
>Dear VaibhaV,
>
>You can purchase this part from pretty much any certified Polycom reseller.
>
>For the IP 30x/50x you would want the Mfg Part Number 2200-07496-001
>For the IP 430/60x you would want the Mfg Part Number 2200-17492-101
>
>We among many other certified resellers sell this part.
>
>Being a reseller ourselves I can understand why VoIPSupply does this 
>(as far as wanting the phone and the power supply shipped back 
>whole), but I also understand your frustrations with this kind of setup.
>
>Additionally, being a Minnesota based company, we can understand how 
>these kind of weather related conditions can affect quality of 
>service and with such we offer our sincerest wishes that everyone at 
>VoIPSupply stays warm and safe.
>
>Jessee Holmes
>
>Atacomm / Ataractic Corporation
>
>www.atacomm.com
>
>V: 1-877-700-VOIP
>
><mailto:jholmes at atacomm.com>jholmes at atacomm.com
>
>
>Looking for voice over IP products?  Visit our VoIP store at 
><http://voipstore.atacomm.com>http://voipstore.atacomm.com/
>
>
>On Oct 16, 2006, at 3:25 PM, VaibhaV Sharma wrote:
>
>>I don't think this is a problem because of the snow storm.
>>
>>I just got off the phone with them. The sales guy I used to deal with left a
>>few months back and since then, its been a pain to get anything done with
>>them. People I have dealt with had no clue.
>>
>>I called them this morning for a problem to be told that a technical support
>>person will call me back "within an hour". Then no one calls back for 5
>>hours. So when I call them back, I am told "We don't do technical support on
>>the phone. I don't know who told you that".
>>
>>The lady who I was speaking with had no clue of what I was asking for. She
>>kept putting me on hold to ask someone for an answer.
>>
>>What was my question?
>>
>>Q. We purchased 25 polycom IP 601/501 from you a while back and one of them
>>    has a faulty power supply. How do I get a new one?
>>A. Hold on.... Oh! You have to speak with RMA and not technical support. Go
>>    to our website / rma and submit an RMA.
>>
>>Q. Well, power supplies don't have serial numbers!
>>A. Hold on. ...... No you will have to obtain an RMA!
>>
>>Q. Well, what do I send to you? Can I speak with a technical support person?
>>A. Hold on. ...... Send us the power supply *and* the phone.
>>
>>Q. It will cost me the money for a power supply to ship the phone to you.
>>    Can you tell me somewhere else I can get just the power supply?
>>A. If I had the answer I would have told you, sir.
>>
>>Gah!
>>
>>This is just one case. I am really disappointed with their service. I am
>>worried about our technical support options for the polycom phones after the
>>last few expereinces with Voipsupply.
>>
>>--
>>VaibhaV
>>
>>
>>On 10/14/06 10:36 AM, "Matt" 
>><<mailto:mhoppes at gmail.com>mhoppes at gmail.com> wrote:
>>
>>>Contact them again... they have always been very good... I'm chocking
>>>this up to the snow storm.
>>>
>>>On 10/13/06, Shaw Terwilliger 
>>><<mailto:sterwill at sourcegear.com>sterwill at sourcegear.com> wrote:
>>>>Matt wrote:
>>>>>Hi,
>>>>>Does anyone know what is going on with voipsupply?   My sales guy
>>>>>hasn't been online in several days, their 800 number is fasy busy, as
>>>>>are their direct lines.  And the canadian store website is down.  What
>>>>>the heck is going on?
>>>>
>>>>If you search the archives from a few months ago you'll find a few
>>>>unhappy voipsupply customers (including me).  They never shipped what I
>>>>ordered, didn't respond to any e-mail or calls.  The president saw the
>>>>list traffic and sent me a long apology (stating his commitment to
>>>>service) and offered to send me an extra component that I had cancelled
>>>>the order for--free of charge--as a show of good will.
>>>>
>>>>It's been two or three months since that promise, and I never received
>>>>the part.  He hasn't responded to my follow-up "did you really mean it?"
>>>>e-mail either.
>>>>
>>>>--
>>>>Shaw Terwilliger <<mailto:sterwill at sourcegear.com>sterwill at sourcegear.com>
>>>>SourceGear LLC
>>>>
>>>>
>>>>
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