[asterisk-users] Polycom 2.01 sip issues
Jessee J Holmes
jholmes at atacomm.com
Wed Oct 11 09:46:24 MST 2006
Dear Issac,
Makes sense.
We got asked about moving back to firmware 1.6.7 as well and the
official answer from Polycom is "not a problem"! Put the firmware on
your server and remove the 2.0 firmware from this server and when the
phone reboots it will grab the 1.6.7 firmware and load it on the
phone. Polycom says its as easy as that.
We can surely get 1.6.7 on our ftp site. We haven't done this due to
a major server system upgrade we've been working on for our website.
The current server we have is a temporary location for this firmware,
we have just the necessities on this server as this particular server
isn't within our main cluster of servers (there isn't much bandwidth
or power here until we move to the new server farm). I'll have one of
our techs post this firmware in a little bit here on the temp ftp
server.
Good question on the .cfg files. I don't know ... 1.6.7 .cfg files
won't work "correctly" with 2.0.1 firmware since the files changed.
Not sure about the other way around, I would assume they'd work, but
wouldn't recommend it as you may experience stability issues or
glitches from the phone not knowing what to do with some the
parameters in these newer files. It's always best to use the .cfg
files given with the firmware on your phones.
Hope that helps.
As far 1.6.7 firmware supporting multiple presences (48 i think),
maybe I was wrong on that; however, I remember reading the 2.0.1
firmware release notes and they mentioned that feature was fixed
within the 2.0 firmware. Maybe they fixed it before that and just
never documented it or maybe I misread it. If it works through in
1.6.7, great! Thanks Douglas.
Jessee Holmes
Atacomm / Ataractic Corporation
www.atacomm.com
V: 1-877-700-VOIP
jholmes at atacomm.com
Looking for voice over IP products? Visit our VoIP store at http://
voipstore.atacomm.com/
On Oct 11, 2006, at 10:36 AM, Issac Simchayof wrote:
> Jessee,
>
>
>
> The reason for me upgrading to 2.01 is we wanted to add some 430’s
> to our system which from what I understand have a problem with
> 1.67, at this point we will just go with more 501’s instead.
>
>
>
> What is the procedure to go back to 1.67?
>
> Will you be adding 1.67 to your FTP site? currently you only have
> 2.01.
>
> Will the sip.cfg and phone.cfg from 2.01 work on 1.67?
>
>
>
> Thanks,
>
>
>
> Issac
>
>
>
>
>
> From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-
> users-bounces at lists.digium.com] On Behalf Of Jessee J Holmes
> Sent: Wednesday, October 11, 2006 10:09 AM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: Re: [asterisk-users] RE: Welcome to the "asterisk-users"
> mailing list
>
>
>
> Most want the 2.0.1 firmware for a few reasons:
>
>
>
> A) They have the latest; although, this is a poor reason, it's
> still a reason people download and use the latest firmware -
> remember here always, "If it's not broken, DON'T fix it!"
>
>
>
> B) They are hoping to fix a previous problem they've had in the
> past (i.e. stability issues - usually caused by other factors
> besides just firmware)
>
>
>
> C) They are told to. IF you are needing to talk to a support
> professional, especially Polycom, you NEED to upgrade to the latest
> firmware or they simply will not help you (most of the times anyways)
>
>
>
> These are a few I can think of anyways; and unfortunately, it's
> going to be a problem sooner or later.
>
>
>
>
>
>
>
> Jessee Holmes
> Atacomm / Ataractic Corporation
> www.atacomm.com
> V: 1-877-700-VOIP
> jholmes at atacomm.com
>
> Looking for voice over IP products? Visit our VoIP store at http://
> voipstore.atacomm.com/
>
>
>
>
>
> On Oct 10, 2006, at 4:56 PM, Eric ManxPower Wieling wrote:
>
>
>
>
> What I don't understand is why people MUST use the 2.0.x firmware.
>
>
>
> Jessee J Holmes wrote:
>
> A few of our technical support staff here at Atacomm are currently
> working on this issue with Polycom, Digium and one of our
> customer's (who posted in here earlier this week).
>
> There are some major differences from the 1.x.x firmware and the
> 2.01 firmware. Obviously, many on here, voip-info.org, and all over
> the Internet have reported troubles where their presence feature
> that stops working after they upgrade their Polycom phones to
> firmware revision 2.0.1 when the phones are configured with an
> Asterisk system. A couple new things have been added to the .cfg
> files that MUST now be set in order for presence to work again with
> an Asterisk system.
>
> In the sip.cfg file:
>
> feature feature.1.name="presence" feature.1.enabled="1"
>
> In the phone[mac].cfg file:
>
> <attendant attendant.uri="user_112 at password_112" attendant.reg=""/>
>
> However, there are still confirmed problems with this setup (i.e.
> LEDs not working), which Polycom and ourselves are currently
> testing in our labs trying to fix. The reasoning for this is Digium
> doesn't seem to follow the "standards" for presence support and are
> currently working to change this functionality within Asterisk.
> Polycom designed their phones, and specifically their firmware, to
> work with the "standards" (more specifically, the Microsoft LCS -
> Live Communications Server).
>
> This issue has been reported on multiple instances to Polycom,
> Digium, and ourselves; but, no real resolution is completed yet.
> We'll continue working on this issue within our labs and post an
> official answer when one is available.
>
> Sorry for the bit of bad news, if anyone is willing to contribute
> working / half working code, we'd be more than happy to look at it
> and work with Polycom and Digium on getting this fixed for everyone AS
>
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