[asterisk-users] Inbound Callcenter with multiple DIDs

[Dovid B]

If you wanted to everything manually it could be done. I would use asterisk 
real time. Never worked with any specific programs that are designed for 
this so I can't reccoemnd one.

----- Original Message ----- 
From: "Michael Sampson" <msampson at yourccsteam.com>
To: "Asterisk Users Mailing List - Non-Commercial Discussion" 
<asterisk-users at lists.digium.com>
Sent: Tuesday, October 10, 2006 4:44 PM
Subject: [asterisk-users] Inbound Callcenter with multiple DIDs


> I'm curious what asterisk solutions there are out there for inbound call 
> centers with multiple DIDs. I'm looking for solutions for a setup where 
> single system may have 1000 DIDs going to it, one for each account. Each 
> account may not get that many calls.
> Solutions that will all reporting on calls coming into different accounts, 
> call routing for queues based on distribution groups. Like accounts 1 - 
> 100 are in group 1, 101 - 200 are in group two. Some agents can get calls 
> from group 1, some from group 2 and some from both groups.
>
> Most solutions I have found are meant for inbound call centers that handle 
> only a few types of calls and have little need to make large distinctions 
> between different DIDs. I have played around with QueueMetrics and it is a 
> good piece of software, but does not handle the DIDs the way I need.
>
> Really any recommendations for software to go with asterisk that inbound 
> call centers are using and find useful would be great.
>
>
> -- 
> Michael Sampson
> Information Systems Manager
> Customer Contact Services
> msampson at yourccsteam.com
> 952-936-4000
>
> _______________________________________________
> --Bandwidth and Colocation provided by Easynews.com --
>
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>   http://lists.digium.com/mailman/listinfo/asterisk-users
>