[asterisk-users] Inbound Callcenter with multiple DIDs

[Earl Terwilliger]

Hi Michael,

If you want something very basic:

	http://www.micpc.com/eventmonitor

will pop up a menu for an incoming call to an agent. It is a very basic system 
but i wrote it as such to be both functional and a framework to build from.

You would need to enhance it (for your specific needs), however, since it has 
all of the asterisk events in a MySQL database, that should not be a problem.


earl

On Tuesday 10 October 2006 10:44, Michael Sampson wrote:
> I'm curious what asterisk solutions there are out there for inbound call
> centers with multiple DIDs. I'm looking for solutions for a setup where
> single system may have 1000 DIDs going to it, one for each account. Each
> account may not get that many calls.
> Solutions that will all reporting on calls coming into different
> accounts, call routing for queues based on distribution groups. Like
> accounts 1 - 100 are in group 1, 101 - 200 are in group two. Some agents
> can get calls from group 1, some from group 2 and some from both groups.
>
> Most solutions I have found are meant for inbound call centers that
> handle only a few types of calls and have little need to make large
> distinctions between different DIDs. I have played around with
> QueueMetrics and it is a good piece of software, but does not handle the
> DIDs the way I need.
>
> Really any recommendations for software to go with asterisk that inbound
> call centers are using and find useful would be great.