[asterisk-users] Inbound Callcenter with multiple DIDs

[lenz]

Hi Michael,
do you want to do the reporting or to configure the dialplan? QueueMetrics  
will do the reporting for no matter how many ACD queues, and will  
automatically sync to the underlying * config files, so there should be no  
problem with reporting. You can also configure it in self-service mode, so  
that each owner of the 1000 DIDs can log in individually and pull stats or  
real-time reports for their own DID.
Hope this helps
l.


In data Tue, 10 Oct 2006 16:44:04 +0200, Michael Sampson  
<msampson at yourccsteam.com> ha scritto:

> I'm curious what asterisk solutions there are out there for inbound call  
> centers with multiple DIDs. I'm looking for solutions for a setup where  
> single system may have 1000 DIDs going to it, one for each account. Each  
> account may not get that many calls.
> Solutions that will all reporting on calls coming into different  
> accounts, call routing for queues based on distribution groups. Like  
> accounts 1 - 100 are in group 1, 101 - 200 are in group two. Some agents  
> can get calls from group 1, some from group 2 and some from both groups.
>
> Most solutions I have found are meant for inbound call centers that  
> handle only a few types of calls and have little need to make large  
> distinctions between different DIDs. I have played around with  
> QueueMetrics and it is a good piece of software, but does not handle the  
> DIDs the way I need.
>
> Really any recommendations for software to go with asterisk that inbound  
> call centers are using and find useful would be great.
>
>



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