[asterisk-users] Inbound Callcenter with multiple DIDs

[Michael Sampson]

I'm curious what asterisk solutions there are out there for inbound call 
centers with multiple DIDs. I'm looking for solutions for a setup where 
single system may have 1000 DIDs going to it, one for each account. Each 
account may not get that many calls.
Solutions that will all reporting on calls coming into different 
accounts, call routing for queues based on distribution groups. Like 
accounts 1 - 100 are in group 1, 101 - 200 are in group two. Some agents 
can get calls from group 1, some from group 2 and some from both groups.

Most solutions I have found are meant for inbound call centers that 
handle only a few types of calls and have little need to make large 
distinctions between different DIDs. I have played around with 
QueueMetrics and it is a good piece of software, but does not handle the 
DIDs the way I need.

Really any recommendations for software to go with asterisk that inbound 
call centers are using and find useful would be great.


-- 
Michael Sampson
Information Systems Manager
Customer Contact Services
msampson at yourccsteam.com
952-936-4000