> I'm deploying an asterisk PBX for a Call Center and i was ordered to > check if the Customer Support Supervisor could intercept the calls so > they can check how they employees work with Asterisk. have a look at these : http://www.voip-info.org/wiki-Asterisk+cmd+ZapBarge and http://www.voip-info.org/wiki-Asterisk+cmd+ChanSpy hth