[asterisk-users] Queues and Flash/SendDTMF in hybrid PBX

[Vieri]

Hi! 

I am trying to setup a simple queue in Asterisk and
I'm having a small problem. 

Our callers come in through a Bosch PBX and are
immediately transferred to an Asterisk menu/IVR. If
they select the option to call a SIP phone directly
(eg. entering the operator's SIP extension) then the
callee/operator can transfer the call to a phone
within the Bosch system. What Asterisk does is execute
the following code sequence: 

exten => _7XXX,1,Flash() 
exten => _7XXX,2,SendDTMF(${EXTEN}) 
exten => _7XXX,3,HangUp() 

where _7XXX is a phone within the Bosch system. 

This frees the zap channel and the caller will
communicate with the transferred destination directly
through the Bosch system without passing through
Asterisk. 

However, if I setup a queue and the caller enters it
and gets picked up by the same operator then the above
code will not work and the call will be dropped. 
Flash() and SendDTMF() do not seem to work when the
caller is within a queue. 

How could one solve this? 
(I would like to avoid doing a Dial() as this would
occupy another zap channel and keep them busy until
the conversation finishes.) 

In case of using the queue Asterisk runs: 
-- Executing Flash("Local/4002 at from-internal-11e2,2",
"") in new stack 
and the log shows: 
logger.c: -- Executing
Flash("Local/4002 at from-internal-11e2,2", "") in new
stack 
app_flash.c: Local/4002 at from-internal-11e2,2 is not a
Zap channel 
logger.c: == Spawn extension (from-internal, 7021, 5)
exited non-zero on 'Local/4002 at from-internal-11e2,2' 

In case of using just a simple ring group or calling
the softphone directly Asterisk runs: 
-- Executing Flash("Zap/2-1", "") in new stack 
and it works. 

So it's obviously not flashing the same way (not using
the right channel?).

Help appreciated. 



 
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