[asterisk-users] Operating queues with clients on a legacy PABX

[Andrew Joakimsen]

What is your queues.conf? Can you dial the user outside of a queue after
they transfer the call?

On 11/8/06, Rob Hillis <rob at hillis.dyndns.org> wrote:
>
> Hi guys!
>
> I'm having one or two issues with queues hosted by an Asterisk machine
> where the clients are on a legacy PABX - at least for the interim.  I
> fully expect most of these issues to be non-resolvable, but thought I'd
> at least ask to find out if there is some way of working around the
> issues.  The legacy PABX is an NEC 7400 ICS connected to Asterisk via an
> E1 ISDN link.  Calls are passed to the NEC without a problem.
>
> The biggest issue is when an agent transfers a call to another person on
> the NEC.  Obviously using the transfer button on the phones gives
> Asterisk no clue that the call has been transferred, meaning that the
> agent then does not receive another call until the transferred call has
> been completed.  Can anyone think of a workaround for this?
>
>
>
>
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