What is your queues.conf? Can you dial the user outside of a queue after they transfer the call?<br><br><div><span class="gmail_quote">On 11/8/06, <b class="gmail_sendername">Rob Hillis</b> <<a href="mailto:rob@hillis.dyndns.org">
rob@hillis.dyndns.org</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">Hi guys!<br><br>I'm having one or two issues with queues hosted by an Asterisk machine
<br>where the clients are on a legacy PABX - at least for the interim. I<br>fully expect most of these issues to be non-resolvable, but thought I'd<br>at least ask to find out if there is some way of working around the<br>
issues. The legacy PABX is an NEC 7400 ICS connected to Asterisk via an<br>E1 ISDN link. Calls are passed to the NEC without a problem.<br><br>The biggest issue is when an agent transfers a call to another person on<br>
the NEC. Obviously using the transfer button on the phones gives<br>Asterisk no clue that the call has been transferred, meaning that the<br>agent then does not receive another call until the transferred call has<br>been completed. Can anyone think of a workaround for this?
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