[asterisk-users] Operating queues with clients on a legacy PABX

[Rob Hillis]

Hi guys!

I'm having one or two issues with queues hosted by an Asterisk machine
where the clients are on a legacy PABX - at least for the interim.  I
fully expect most of these issues to be non-resolvable, but thought I'd
at least ask to find out if there is some way of working around the
issues.  The legacy PABX is an NEC 7400 ICS connected to Asterisk via an
E1 ISDN link.  Calls are passed to the NEC without a problem.

The biggest issue is when an agent transfers a call to another person on
the NEC.  Obviously using the transfer button on the phones gives
Asterisk no clue that the call has been transferred, meaning that the
agent then does not receive another call until the transferred call has
been completed.  Can anyone think of a workaround for this?


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