[asterisk-users] Queues and multiple lines

[Wes Baehr]

This is not necessary - unless you are setting call-limit in sip.conf, and
don't have any patches on 1.2 to prevent app_queue from sending multiple
calls to the same member, they will automatically receive the call on the
second line appearance. (And third, and forth, and so on.)

Wes Baehr


> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-
> bounces at lists.digium.com] On Behalf Of brandon kruz
> Sent: Tuesday, November 07, 2006 8:05 PM
> To: asterisk-users at lists.digium.com
> Subject: RE: [asterisk-users] Queues and multiple lines
> 
> Using SIP:
> 
> Just create another user account
> say the softphones user's name is bob:
> 
> create [bob] (bob's main line on his softphone)
> create [bob1] (same configuration options, then you can do
> all your other configurations for this user )
> 
> hope this helps
> 
> anyone is open to correcting me :]
> 
> my 2 cents
> `KruZ~
> 
> 
> >From: Michael Sampson <msampson at yourccsteam.com>
> >Reply-To: Asterisk Users Mailing List - Non-Commercial
> >Discussion<asterisk-users at lists.digium.com>
> >To: Asterisk Users Mailing List - Non-Commercial
> >Discussion<asterisk-users at lists.digium.com>
> >Subject: [asterisk-users] Queues and multiple lines
> >Date: Tue, 07 Nov 2006 12:39:25 -0600
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> >
> >Say I have agents using a softphone like eyebeam that has 6 lines. They
> log
> >in to the queue. Say there are 3 agents in my queue. 3 calls come in and
> >all three agents are on a call. Now a fourth call comes in. Is it
> possible
> >to have it setup so that the 4 call rings on line 2 of one of my agents,
> if
> >they don't get it within the time limit it rings on line 2 of another
> agent
> >and so on. An agent can then put their current call on hold and go to the
> >new call, say something like "thanks for calling please hold", then go
> back
> >to their first call, finish it up and then go back to the second call. I
> >hope that made sense. I'm sure there is a way to get it done, but how
> >flexible is the current queue system in Asterisk with stuff like this?
> >
> >--
> >Michael Sampson
> >Information Systems Manager
> >Customer Contact Services
> >msampson at yourccsteam.com
> >952-936-4000
> >
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