[asterisk-users] Queues and multiple lines

[brandon kruz]

Using SIP:

Just create another user account
say the softphones user's name is bob:

create [bob] (bob's main line on his softphone)
create [bob1] (same configuration options, then you can do
all your other configurations for this user )

hope this helps

anyone is open to correcting me :]

my 2 cents
`KruZ~


>From: Michael Sampson <msampson at yourccsteam.com>
>Reply-To: Asterisk Users Mailing List - Non-Commercial 
>Discussion<asterisk-users at lists.digium.com>
>To: Asterisk Users Mailing List - Non-Commercial 
>Discussion<asterisk-users at lists.digium.com>
>Subject: [asterisk-users] Queues and multiple lines
>Date: Tue, 07 Nov 2006 12:39:25 -0600
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>Say I have agents using a softphone like eyebeam that has 6 lines. They log 
>in to the queue. Say there are 3 agents in my queue. 3 calls come in and 
>all three agents are on a call. Now a fourth call comes in. Is it possible 
>to have it setup so that the 4 call rings on line 2 of one of my agents, if 
>they don't get it within the time limit it rings on line 2 of another agent 
>and so on. An agent can then put their current call on hold and go to the 
>new call, say something like "thanks for calling please hold", then go back 
>to their first call, finish it up and then go back to the second call. I 
>hope that made sense. I'm sure there is a way to get it done, but how 
>flexible is the current queue system in Asterisk with stuff like this?
>
>--
>Michael Sampson
>Information Systems Manager
>Customer Contact Services
>msampson at yourccsteam.com
>952-936-4000
>
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