[asterisk-users] Queues and multiple lines

[Wes Baehr]

The default queue configuration would achieve this. Based on your queue
calling method (ringall, roundrobin, etc), all the agents would be able to
receive the 2nd call, and whoever answers it first gets it.

Wes Baehr

> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-
> bounces at lists.digium.com] On Behalf Of Michael Sampson
> Sent: Tuesday, November 07, 2006 1:39 PM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: [asterisk-users] Queues and multiple lines
> 
> Say I have agents using a softphone like eyebeam that has 6 lines. They
> log in to the queue. Say there are 3 agents in my queue. 3 calls come in
> and all three agents are on a call. Now a fourth call comes in. Is it
> possible to have it setup so that the 4 call rings on line 2 of one of
> my agents, if they don't get it within the time limit it rings on line 2
> of another agent and so on. An agent can then put their current call on
> hold and go to the new call, say something like "thanks for calling
> please hold", then go back to their first call, finish it up and then go
> back to the second call. I hope that made sense. I'm sure there is a way
> to get it done, but how flexible is the current queue system in Asterisk
> with stuff like this?
> 
> --
> Michael Sampson
> Information Systems Manager
> Customer Contact Services
> msampson at yourccsteam.com
> 952-936-4000
> 
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