[asterisk-users] Queues and multiple lines

[Michael Sampson]

Say I have agents using a softphone like eyebeam that has 6 lines. They 
log in to the queue. Say there are 3 agents in my queue. 3 calls come in 
and all three agents are on a call. Now a fourth call comes in. Is it 
possible to have it setup so that the 4 call rings on line 2 of one of 
my agents, if they don't get it within the time limit it rings on line 2 
of another agent and so on. An agent can then put their current call on 
hold and go to the new call, say something like "thanks for calling 
please hold", then go back to their first call, finish it up and then go 
back to the second call. I hope that made sense. I'm sure there is a way 
to get it done, but how flexible is the current queue system in Asterisk 
with stuff like this?

-- 
Michael Sampson
Information Systems Manager
Customer Contact Services
msampson at yourccsteam.com
952-936-4000