[Asterisk-Users] Polycom 601 -- programming buttons.

[Jerry Jones]

Uh - If the OP is trying to transfer an existing call, then he should  
be using transfer not forward. You may not access the forward  
function on a polycom with an active call. Forward will send  
subsequent calls to your specified destination, not existing calls.


On May 19, 2006, at 8:53 AM, Noah Miller wrote:

> Hi Ken -
>
>> Hi, all.  I want to have a button on my receptionist's 601 that, when
>> pressed, will forward her current call to a given extension.  Is  
>> there any
>> way to do that?  I've tried to RTFM, but I'm coming up empty.
>
> There's a couple of ways I can think of that would get this done.
>
> 1) For true one-button press for the user, you can map a speed dial to
> a line appearance button.  On the asterisk end you'd have to handle
> the forward in the dial plan using dbput/dbget and a variable (if
> variable is on, dial the "forward" number, if variable is off, dial
> the normal number).  I do something like this to enable a nightring
> feature.
>
> 2) Just use the forward feature on the polycom.  The only disadvantage
> is that it's two button presses for the user rather than one.  The
> first time when you set it up, you'll have to put in the extension,
> but after that you can enable/disable the forward by pressing the same
> softkey twice.  This is probably the better answer, and is much easier
> for you (requires firmware 1.5.x or later).
>
>
> - Noah
>
>
>
> On 5/18/06, Ken D'Ambrosio <ken at jots.org> wrote:
>> Hi, all.  I want to have a button on my receptionist's 601 that, when
>> pressed, will forward her current call to a given extension.  Is  
>> there any
>> way to do that?  I've tried to RTFM, but I'm coming up empty.
>>
>> Thanks,
>>
>> -Ken D'Ambrosio
>>
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