[Asterisk-Users] Polycom 601 -- programming buttons.

[Noah Miller]

Hi Ken, Jerry -

> >> Hi, all.  I want to have a button on my receptionist's 601 that, when
> >> pressed, will forward her current call to a given extension.  Is
> >> there any
> >> way to do that?  I've tried to RTFM, but I'm coming up empty.
>
> Uh - If the OP is trying to transfer an existing call, then he should
> be using transfer not forward. You may not access the forward
> function on a polycom with an active call. Forward will send
> subsequent calls to your specified destination, not existing calls.

Oh, good call, Jerry.  Ken, on second inspection, your wording does
kind of read like you want to transfer a call rather than forward it.
If that's the case, you can do something like the 1st of my
suggestions.  Here's what I do:

1. Enable Blind Transfers in asterisk features.conf (and in your
dialplan), and map to '#'
2. In sip.cfg, remap the Transfer Hard Key to be '#' like this:
    <keys ....  key.IP_600.37.function.prim="DialpadPound" />
3. Map a line key to be a speed dial for the extension you want (see manual).

Then, to actually use it, just press the transfer hard key and the
line appearance that's your speed dial.  It's two button presses, but
I think that's the closest you can come to a single button transfer to
another extension with a Polycom.

- Noah



On 5/19/06, Jerry Jones <jjones at danrj.com> wrote:
> Uh - If the OP is trying to transfer an existing call, then he should
> be using transfer not forward. You may not access the forward
> function on a polycom with an active call. Forward will send
> subsequent calls to your specified destination, not existing calls.
>
>
> On May 19, 2006, at 8:53 AM, Noah Miller wrote:
>
> > Hi Ken -
> >
> >> Hi, all.  I want to have a button on my receptionist's 601 that, when
> >> pressed, will forward her current call to a given extension.  Is
> >> there any
> >> way to do that?  I've tried to RTFM, but I'm coming up empty.
> >
> > There's a couple of ways I can think of that would get this done.
> >
> > 1) For true one-button press for the user, you can map a speed dial to
> > a line appearance button.  On the asterisk end you'd have to handle
> > the forward in the dial plan using dbput/dbget and a variable (if
> > variable is on, dial the "forward" number, if variable is off, dial
> > the normal number).  I do something like this to enable a nightring
> > feature.
> >
> > 2) Just use the forward feature on the polycom.  The only disadvantage
> > is that it's two button presses for the user rather than one.  The
> > first time when you set it up, you'll have to put in the extension,
> > but after that you can enable/disable the forward by pressing the same
> > softkey twice.  This is probably the better answer, and is much easier
> > for you (requires firmware 1.5.x or later).
> >
> >
> > - Noah
> >
> >
> >
> > On 5/18/06, Ken D'Ambrosio <ken at jots.org> wrote:
> >> Hi, all.  I want to have a button on my receptionist's 601 that, when
> >> pressed, will forward her current call to a given extension.  Is
> >> there any
> >> way to do that?  I've tried to RTFM, but I'm coming up empty.
> >>
> >> Thanks,
> >>
> >> -Ken D'Ambrosio
> >>
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