[Asterisk-Users] Confused on Agents and Queues

[Matt]

Very good that's actually what I ended up doing.

I think my confusion came up with "Hot Desk" use ... like where you
want the agents EXTENSION to roam with them.. and agent-IDs.. which is
what I wanted... once I figured out the difference things have been
going smoothly..  While I'm a long time asterisk users, I have not
used queues extensively and this is my first delve into them.

I did this:

exten => 56446*,1,AgentCallbackLogin(||${CALLERIDNUM})
exten => 564688*,1,AgentCallbackLogin(||)

This works great for login.  Asks for agent ID, and automatically puts
the caller-ID in so the agent can't screw up what extension they are
at.

However, anyone have a good way to log the agent out without having
them enter their agent ID and then have to hit # for the new
extension?

On 3/31/06, Kevin Smith <kevin.smith at mercury.net> wrote:
> Hi Matt,
>
> We have somewhat of a similar setup here in my office. We have multiple
> queues to which different agents are a member to anyone of them.
> Basically what I chose to do was make my own custom log in script. I
> reference to the voicemail box and use the ID and password to
> authenticate our users. However, the difference we use the same phone.
> But you could use both the mail box and the password to authenticate the
> user (VMauthenicate) and then use AddQueueMember with the caller ID they
> are calling from.
>
> If you need some help going in that direction, feel free to let me know.
>
> Kevin
>
> Matt wrote:
> > Hi,
> > I'm confused with agents and queues in Asterisk.  If I use
> > AddQueueMember() then "show queues" shows the agents that I have
> > logged into the queue... however the agent ID has to be the extension
> > the agent is sitting at ... kinda useless for stats tracking.
> >
> > If I use AgentCallbackLogin() then "show queues" shows no agents
> > logged in, but it works and "show agents" shows the agent logged in.
> >
> > How can I have my agents log in with a unique ID for *THEM* and have
> > the calls ring to whatever extension they are at?
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