[Asterisk-Users] Confused on Agents and Queues

[BJ Weschke]

On 3/31/06, Matt <mhoppes at gmail.com> wrote:
> Very good that's actually what I ended up doing.
>
> I think my confusion came up with "Hot Desk" use ... like where you
> want the agents EXTENSION to roam with them.. and agent-IDs.. which is
> what I wanted... once I figured out the difference things have been
> going smoothly..  While I'm a long time asterisk users, I have not
> used queues extensively and this is my first delve into them.
>
> I did this:
>
> exten => 56446*,1,AgentCallbackLogin(||${CALLERIDNUM})
> exten => 564688*,1,AgentCallbackLogin(||)
>
> This works great for login.  Asks for agent ID, and automatically puts
> the caller-ID in so the agent can't screw up what extension they are
> at.
>
> However, anyone have a good way to log the agent out without having
> them enter their agent ID and then have to hit # for the new
> extension?
>

 There are a couple of ways listed here in the Wiki:

 http://www.voip-info.org/tiki-index.php?page=Asterisk%20cmd%20AgentCallbackLogin

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