[asterisk-users] QueueMetrics 1.2.1 released today

Steven Totaro stotaro at bluehippo.com
Wed Jul 19 06:46:23 MST 2006


How to upgrade?  Sounds like some great new features and I am just now
getting ours fully setup.

Thanks,
Steve

 
 
 

> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-
> bounces at lists.digium.com] On Behalf Of Lenz
> Sent: Wednesday, July 19, 2006 7:59 AM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: [asterisk-users] QueueMetrics 1.2.1 released today
> 
> Hello list,
> 
> I am pleased to tell you that we have released a new version of
> QueueMetrics. The main areas of improvement were the following ones:
> 
> - Bug fix: the "Show members only" button was not working in 1.2.0
> - Improved graphical layout, gadget sizes and rendering in IE/Firefox
> - Time zone offsets are now full -24/+24 hours and can be set to a
default
> - It is now possible to reject anomalous calls, i.e. calls where the
> Asterisk logging went wrong for some reason and are left dangling,
forever
> open. A couple of new properties control the maximum allowed wait and
talk
> time for calls to be considered open. Note: this does not affect calls
> that are logged correctly, no matter what their length may be.
> - It is now possible to ignore QUEUESTART events altogether via a
> configuration option.
> - New feature: auto-scrolling real-time wallboard.
> 
> A full list of improvements over version 1.2.0 can be found at
> http://queuemetrics.loway.it/news.jsp
> 
> QueueMetrics 1.2.1 allows data storage on both flat files and MySQL
> databases for bigger call centers. And of course comes with a 90-page
> user  manual that covers all aspects of it.
> 
> QueueMetrics is a commercial call center monitoring package, but is
> availabe free of charge for individuals, Asterisk hackers and small
> SOHOs.  You can request a trial key if you run a larger installation
and
> would   like to test it in your own environment.
> 
> The latest version of QueueMetrics can be downloaded from
> http://queuemetrics.loway.it/download.jsp
> 
> Hope you like it,
> l.
> 
> 
> --
> Loway Research - Home of QueueMetrics
> http://queuemetrics.loway.it
> 
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