[asterisk-users] Queue RoundRobin

[Kevin Smith]

Hi Santiago,
Unless it is a typo on the wiki, I think you want your queue.conf to be 
like this:

member => Agent/@1
member => Agent/:2,1

That way you include group 1, and then include group 2 with 
consideration of penalty. From the problem you are having it sounds like 
the agent whose phone keeps ringing is in a lower penalty then the other 
agent. Are both agents in the same group? If you make the one agent busy 
does it ring to the next phone? If not, what does the CLI say when it 
tries to connect the next call to the second phone?

Kevin

Santiago del Castillo wrote:
> Hi,
> I'm setting up a new asterisk for an ecommerce company with cust sup dept.
> The problem I'm having is with Roundrobin (and rrmemory also):
> Let's suppose that I have 2 agents logged in into a queue. When a client
> calls, and both agents are available. It rings the first one, but it
> doesn't answer the phone. The timeout takes effect and it should start
> ringing the second agent. But it doesn't. It keeps ringing the first one
> until it answers the phone
>
> Here's my queue.conf:
>
>
> [general]
>
> [QueueEN]
> announce = ann-english
> strategy = rrmemory
> timeout = 5
> retry = 1
> wrapuptime=0
> maxlen = 0
> announce-frequency = 20
> announce-holdtime = once
>
> queue-youarenext = queue-youarenext
> queue-thereare  = queue-thereare
> queue-callswaiting = queue-callswaiting
> queue-thankyou = queue-thankyou
> member => Agent/@1
> member => Agent/@2,1
>
>
> [QueueES]
> strategy = rrmemory
> timeout = 5
> retry = 5
> wrapuptime=0
> maxlen = 0
> announce = ann-spanish
> announce-frequency = 10
> announce-holdtime = once
> queue-youarenext = queue-youarenext
> queue-thereare  = queue-thereare
> queue-callswaiting = queue-callswaiting
> queue-thankyou = queue-thankyou
> member => Agent/@1
> member => Agent/@2,1
>
>
>
> The timeout is set too low so the test is faster.
>
>
> Cheers,
> Santiago
> _______________________________________________
> --Bandwidth and Colocation provided by Easynews.com --
>
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users
>