[asterisk-users] Queue RoundRobin

[Santiago del Castillo]

Hi,
I'm setting up a new asterisk for an ecommerce company with cust sup dept.
The problem I'm having is with Roundrobin (and rrmemory also):
Let's suppose that I have 2 agents logged in into a queue. When a client
calls, and both agents are available. It rings the first one, but it
doesn't answer the phone. The timeout takes effect and it should start
ringing the second agent. But it doesn't. It keeps ringing the first one
until it answers the phone

Here's my queue.conf:


[general]

[QueueEN]
announce = ann-english
strategy = rrmemory
timeout = 5
retry = 1
wrapuptime=0
maxlen = 0
announce-frequency = 20
announce-holdtime = once

queue-youarenext = queue-youarenext
queue-thereare  = queue-thereare
queue-callswaiting = queue-callswaiting
queue-thankyou = queue-thankyou
member => Agent/@1
member => Agent/@2,1


[QueueES]
strategy = rrmemory
timeout = 5
retry = 5
wrapuptime=0
maxlen = 0
announce = ann-spanish
announce-frequency = 10
announce-holdtime = once
queue-youarenext = queue-youarenext
queue-thereare  = queue-thereare
queue-callswaiting = queue-callswaiting
queue-thankyou = queue-thankyou
member => Agent/@1
member => Agent/@2,1



The timeout is set too low so the test is faster.


Cheers,
Santiago