[Asterisk-Users] Call Center and Predictive dialing

[Camilo Gonzalez-Cortes]

I think the right choise for your callcenter over asterisk would be Aheeva (
www.aheeva.com) however it is not open source
 
Regards,
 
CAMILO GONZALEZ C. 
 

  _____  

From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Angelito
Manansala
Sent: Monday, January 16, 2006 10:04 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] Call Center and Predictive dialing


Vicidial will works smooth on your 100 agents. but you must focus on what
trunk, server codec you will use.




On 1/17/06, C F < shmaltz at gmail.com <mailto:shmaltz at gmail.com> > wrote: 

I know this question has been asked a lot before, but please I would 
like to know from personal experience.

I'm looking to use Asterisk in a call center environment, where most
of the calls will be outbound calls. They will have at start 100
agents.
I have looked at vicidial and looks promising, however I would like to 
hear from users what they use and how they like it compared to other
products they have tried.

Of interest are:
* Ease of use
* Stability
* Feature set
* Open Source

Thank You
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-- 
Best Regards,
Angelito Manansala
www.voicefidelity.net
Mobile: +63 917 542 5807 
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