[Asterisk-Users] Asterisk for Call Center (missing reference)

[Rodrigo P. Telles]

Hi Folks,

I've been searching for an specific feature on asterisk and I found an e-mail from "John Todd" asking for the same thing.
http://lists.digium.com/pipermail/asterisk-users/2004-May/045882.html

To be able to listen (zapbarge, zapscan or chanspy) an specific channel and can talk to one side (the operator).
That feature is very usefull in call centers in Brazil so if you want to use Asterisk as a Call Center PBX you have to
support it.

John Todd post it in May 2004 so perhaps now (Jan 2006) it's possible or there is another app (commercial?) that can
support it.

John: have you found a solution for your question? if so, please let me know!

Thanks in advance,
--
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Rodrigo P. Telles <telles at devel.it>
IT Manager
Devel-IT - http://www.devel.it
IVOZ # 1029
+55 14 3324-1200
Bestcom Group
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