[Asterisk-Users] Asterisk for Call Center (missing reference)

[Rodrigo P. Telles]

Hi,

Does any body knows some thing about it?

Thanks in advance.

Telles

Rodrigo P. Telles wrote:
> Hi Folks,
> 
> I've been searching for an specific feature on asterisk and I found an e-mail from "John Todd" asking for the same thing.
> http://lists.digium.com/pipermail/asterisk-users/2004-May/045882.html
> 
> To be able to listen (zapbarge, zapscan or chanspy) an specific channel and can talk to one side (the operator).
> That feature is very usefull in call centers in Brazil so if you want to use Asterisk as a Call Center PBX you have to
> support it.
> 
> John Todd post it in May 2004 so perhaps now (Jan 2006) it's possible or there is another app (commercial?) that can
> support it.
> 
> John: have you found a solution for your question? if so, please let me know!
> 
> Thanks in advance,
> --
> ============================================
> Rodrigo P. Telles <telles at devel.it>
> IT Manager
> Devel-IT - http://www.devel.it
> IVOZ # 1029
> +55 14 3324-1200
> Bestcom Group
> ============================================
> 
> _______________________________________________
> --Bandwidth and Colocation provided by Easynews.com --
> 
> Asterisk-Users mailing list
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users
> 
>