[Asterisk-Users] Recording Calls at the phone

[Michael Sampson]

I'm not really trying to monitor anything on the asterisk box at all. I 
guess this is more of an SIP phone question. Really all I need is to get 
the audio from an SIP phone, both the caller and callie, to a 1/8th inch 
stereo jack that I can plug into a mic input.

Michael Sampson
Information Systems Manager
Customer Contact Services
msampson at yourccsteam.com
952-936-4000



Douglas Garstang wrote:

>On Demand-monitoring? If your referring to monitoring specific agents calls, I'm still trying to work out how to do that. You can either monitor all calls for a queue, or all calls for all agents, but not all calls for a specific agent. I tried to use the Monitor() command on it's own to start recording when an agent receives a call, but that does not appear to work.
>
>-----Original Message-----
>From: Francesco Peeters (Asterisk) [mailto:francesco at fampeeters.com]
>Sent: Friday, January 06, 2006 7:53 AM
>To: Asterisk Users Mailing List - Non-Commercial Discussion
>Cc: Asterisk Users Mailing List - Non-Commercial Discussion
>Subject: Re: [Asterisk-Users] Recording Calls at the phone
>
>
>On Fri, January 6, 2006 15:37, Michael Sampson said:
>  
>
>>I work for a call center and we are looking at using asterisk to have
>>our operators take calls. Our message taking software records all the
>>calls on the operators computers. Right now we use these recording
>>controls from radio shack that plug in between the wall jack and the
>>phone and plug in via a 1/8 inch stereo connector to the mic input on
>>the computer. If I buy an IP phone I can't do that. I could get an FXO
>>adapter and regular phones, but I'm looking to get as little equipment
>>as possible. Radio shack makes a recording control that plugs in to a
>>2.5 mm headset jack, but it takes batteries so thats not going to work
>>
>>Does anyone else do something similar? Does anyone have any ideas about
>>what producs/setup would work for this.
>>
>>    
>>
>
>Asterisk has a built in monitoring system. You can chose to do Always,
>Never or On Demand monitoring, depending on your setup and dialplan
>
><http://www.voip-info.org/wiki/index.php?page=Asterisk+cmd+Monitor>
>
>Good luck!
>
>  
>
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