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<tt>I'm not really trying to monitor anything on the asterisk box at
all. I guess this is more of an SIP phone question. Really all I need
is to get the audio from an SIP phone, both the caller and callie, to a
1/8th inch stereo jack that I can plug into a mic input.</tt><br>
<pre class="moz-signature" cols="72">Michael Sampson
Information Systems Manager
Customer Contact Services
<a class="moz-txt-link-abbreviated" href="mailto:msampson@yourccsteam.com">msampson@yourccsteam.com</a>
952-936-4000</pre>
<br>
<br>
Douglas Garstang wrote:
<blockquote
cite="mid645FEC31A18FE54A8721500CDD55A7B602B425B0@mail.oneeighty.com"
type="cite">
<pre wrap="">On Demand-monitoring? If your referring to monitoring specific agents calls, I'm still trying to work out how to do that. You can either monitor all calls for a queue, or all calls for all agents, but not all calls for a specific agent. I tried to use the Monitor() command on it's own to start recording when an agent receives a call, but that does not appear to work.
-----Original Message-----
From: Francesco Peeters (Asterisk) [<a class="moz-txt-link-freetext" href="mailto:francesco@fampeeters.com">mailto:francesco@fampeeters.com</a>]
Sent: Friday, January 06, 2006 7:53 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Cc: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] Recording Calls at the phone
On Fri, January 6, 2006 15:37, Michael Sampson said:
</pre>
<blockquote type="cite">
<pre wrap="">I work for a call center and we are looking at using asterisk to have
our operators take calls. Our message taking software records all the
calls on the operators computers. Right now we use these recording
controls from radio shack that plug in between the wall jack and the
phone and plug in via a 1/8 inch stereo connector to the mic input on
the computer. If I buy an IP phone I can't do that. I could get an FXO
adapter and regular phones, but I'm looking to get as little equipment
as possible. Radio shack makes a recording control that plugs in to a
2.5 mm headset jack, but it takes batteries so thats not going to work
Does anyone else do something similar? Does anyone have any ideas about
what producs/setup would work for this.
</pre>
</blockquote>
<pre wrap=""><!---->
Asterisk has a built in monitoring system. You can chose to do Always,
Never or On Demand monitoring, depending on your setup and dialplan
<a class="moz-txt-link-rfc2396E" href="http://www.voip-info.org/wiki/index.php?page=Asterisk+cmd+Monitor"><http://www.voip-info.org/wiki/index.php?page=Asterisk+cmd+Monitor></a>
Good luck!
</pre>
</blockquote>
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