[Asterisk-Users] Recording Calls at the phone

[Douglas Garstang]

On Demand-monitoring? If your referring to monitoring specific agents calls, I'm still trying to work out how to do that. You can either monitor all calls for a queue, or all calls for all agents, but not all calls for a specific agent. I tried to use the Monitor() command on it's own to start recording when an agent receives a call, but that does not appear to work.

-----Original Message-----
From: Francesco Peeters (Asterisk) [mailto:francesco at fampeeters.com]
Sent: Friday, January 06, 2006 7:53 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Cc: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] Recording Calls at the phone


On Fri, January 6, 2006 15:37, Michael Sampson said:
> I work for a call center and we are looking at using asterisk to have
> our operators take calls. Our message taking software records all the
> calls on the operators computers. Right now we use these recording
> controls from radio shack that plug in between the wall jack and the
> phone and plug in via a 1/8 inch stereo connector to the mic input on
> the computer. If I buy an IP phone I can't do that. I could get an FXO
> adapter and regular phones, but I'm looking to get as little equipment
> as possible. Radio shack makes a recording control that plugs in to a
> 2.5 mm headset jack, but it takes batteries so thats not going to work
>
> Does anyone else do something similar? Does anyone have any ideas about
> what producs/setup would work for this.
>

Asterisk has a built in monitoring system. You can chose to do Always,
Never or On Demand monitoring, depending on your setup and dialplan

<http://www.voip-info.org/wiki/index.php?page=Asterisk+cmd+Monitor>

Good luck!

-- 
F Peeters
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