[Asterisk-Users] A unique 'click to call' project - Could use some advice

[Aloi, Christopher]

Hello List,
 
I work for an IP communication provider in upstate NY as the engineer
assisting our technical support team.
We provide a number of different Telco systems to residential
subscribers; and in an effort to more effectively trouble shoot
termination problems I came up with the idea of creating a click to call
system that will allow our agents to effortlessly place test calls.
 
On a daily basis we place numerous (50-100) 'test' calls to various
locations in the US; these 'test' calls are routed using one of three
different phone systems:
 
1) The PSTN
2) Broadband phone platform one
3) Broadband phone platform two
 
I have an Asterisk server configured that can terminate out three
platforms listed above.
 
Our support agents are behind a Televantage ACD using D-TermSeries E NEC
phones.  
Each agent has a DID and are permitted to receive inbound calls on that
DID.
 
Here is my goal:
 
Create a web application that will allow the agent to enter the
following information into a form:
 
1) The agents DID
2) The platform the agent wishes to terminate a test call through
(either 1,2,3 above)
3) The number the agent wishes to terminate to 
 
My thought is this form will generate a .call file in
/var/spool/asterisk/outgoing that will then ring the agents station,
pause, and terminate to the selected DID using the selected platform.  I
also thought about interacting directly with the AGI.
 
I can successfully generate the .call files, and ring a station on the
Asterisk server - the problem is the agents are not on the Asterisk
server.
 
Is there a way to use Asterisk to initiate these test calls?
 
Is it possible to create a forwarding context to handle this?
 
Any thoughts?
 
Thanks for the help!
 
Cheers,
 
-- -- -- 
 Christopher T. Aloi 
 USA Datanet - Technical Support Engineer 
 318 South Clinton Street 
 Syracuse, NY 13202 
 C: (315) 569 4033 
 O: (315) 579 7074 
 E: caloi at usadatanet.com <mailto:caloi at usadatanet.com>  
-- -- -- 
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20060217/6d0d6b3b/attachment.htm