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<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=391494214-17022006>Hello List,</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=391494214-17022006></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=391494214-17022006>I work for an IP communication provider in upstate NY
as the engineer assisting our technical support team.</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=391494214-17022006>We provide a number of different Telco systems to
residential subscribers; and in an effort to more effectively trouble shoot
termination problems I came up with the idea of creating a click to call system
that will allow our agents to effortlessly place test calls.</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=391494214-17022006></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=391494214-17022006>On a daily basis we place numerous (50-100) 'test'
calls to various locations in the US; these 'test' calls are routed using one of
three different phone systems:</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=391494214-17022006></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=391494214-17022006>1) The PSTN</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=391494214-17022006>2) Broadband phone platform one</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=391494214-17022006>3) Broadband phone platform two</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=391494214-17022006></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=391494214-17022006>I have an Asterisk server configured that can terminate
out three platforms listed above.</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=391494214-17022006></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=391494214-17022006>Our support agents are behind a Televantage ACD using
D-TermSeries E NEC phones. </SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=391494214-17022006>Each agent has a DID and are permitted to receive
inbound calls on that DID.</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=391494214-17022006></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=391494214-17022006>Here is my goal:</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=391494214-17022006></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=391494214-17022006>Create a web application that will allow the agent to
enter the following information into a form:</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=391494214-17022006></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=391494214-17022006>1) The agents DID</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=391494214-17022006>2) The platform the agent wishes to terminate a test
call through (either 1,2,3 above)</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=391494214-17022006>3) The number the agent wishes to terminate to
</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=391494214-17022006></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=391494214-17022006>My thought is this form will generate a .call file in
/var/spool/asterisk/outgoing that will then ring the agents station, pause, and
terminate to the selected DID using the selected platform. I also thought
about interacting directly with the AGI.</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=391494214-17022006></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=391494214-17022006>I can successfully generate the .call files, and ring a
station on the Asterisk server - the problem is the agents are not on the
Asterisk server.</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=391494214-17022006></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=391494214-17022006>Is there a way to use Asterisk to initiate these test
calls?</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=391494214-17022006></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=391494214-17022006>Is it possible to create a forwarding context to handle
this?</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=391494214-17022006></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=391494214-17022006>Any thoughts?</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=391494214-17022006></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=391494214-17022006>Thanks for the help!</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=391494214-17022006></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=391494214-17022006>Cheers,</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=391494214-17022006></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><I><SPAN lang=en-us><FONT face=Arial size=2>--
-- --</FONT> </SPAN></I><BR><I><SPAN lang=en-us><FONT face=Arial
size=2> Christopher T. Aloi</FONT></SPAN></I> <BR><I><SPAN lang=en-us><FONT
face=Arial size=2> USA Datanet - Technical Support
Engineer</FONT></SPAN></I> <BR><I><SPAN lang=en-us><FONT face=Arial
size=2> 318 South Clinton Street</FONT></SPAN></I> <BR><I><SPAN
lang=en-us><FONT face=Arial size=2> Syracuse, NY 13202</FONT></SPAN></I>
<BR><I><SPAN lang=en-us><FONT face=Arial size=2> C: (315) 569
4033</FONT></SPAN></I> <BR><I><SPAN lang=en-us><FONT face=Arial size=2> O:
(315) 579 7074</FONT></SPAN></I> <BR><I><SPAN lang=en-us><FONT face=Arial
size=2> E: </FONT></SPAN></I><A href="mailto:caloi@usadatanet.com"><I><SPAN
lang=en-us><U><FONT face=Arial color=#0000ff
size=2>caloi@usadatanet.com</FONT></U></SPAN></I></A><I><SPAN
lang=en-us></SPAN></I> <BR><I><SPAN lang=en-us><FONT face=Arial size=2>-- --
--</FONT></SPAN></I><SPAN lang=en-us> </SPAN></DIV></BODY></HTML>