[Asterisk-Users] Developing a call centre app. Communication with asterisk?

[Evan Duffield]

quadrasoftware.com has the same app. its open source.

On 2/15/06, Lenz <lenz-ml at loway.it> wrote:
>
>
> Hi Arne,
> what you write about seems to be mostly what Flash Operator Panel does.
> Check it out before writing a clone yourself! :-)
> l.
>
>
> On Tue, 14 Feb 2006 13:21:37 +0100, Arne Morten Johansen <amj at avio.no>
> wrote:
>
> > Hi there. We're going to develop a call centre app for internal use in
> > our office.
> >
> > The call centre is probably going to be a java-based client installed on
> > a windows machine that our secretary can use. Features should be a way
> > to see incoming calls, answer them, and then transfer the calls to our
> > different users/groups/divisions. If it also could be possible to have a
> > way to see if the user is registered, busy, unavailable or available etc
> > before she makes the transfer would be great.
> >
> > We have some people that are very good at programming. But for them to
> > go on, I need to layout a plan for them on how to communicate with the
> > Asterisk server. They have no experience with Asterisk at all, and I'm
> > not a good programmer. My first thought is calling a PHP-script from
> > asterisk that communicates with the java-client through IP-sockets. But
> > I don't see how this can make the applet able to transfer calls. I'm
> > really stuck.
> >
> > Anyone got suggestions and tips? Any help would be greatly appreciated.
> >
> > Thanks
> >
> > Regards,
> > Arne Morten Johansen
> >
> >
>
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