[Asterisk-Users] Developing a call centre app. Communication with asterisk?

[Lenz]

Hi Arne,
what you write about seems to be mostly what Flash Operator Panel does.  
Check it out before writing a clone yourself! :-)
l.


On Tue, 14 Feb 2006 13:21:37 +0100, Arne Morten Johansen <amj at avio.no>  
wrote:

> Hi there. We're going to develop a call centre app for internal use in
> our office.
>
> The call centre is probably going to be a java-based client installed on
> a windows machine that our secretary can use. Features should be a way
> to see incoming calls, answer them, and then transfer the calls to our
> different users/groups/divisions. If it also could be possible to have a
> way to see if the user is registered, busy, unavailable or available etc
> before she makes the transfer would be great.
>
> We have some people that are very good at programming. But for them to
> go on, I need to layout a plan for them on how to communicate with the
> Asterisk server. They have no experience with Asterisk at all, and I'm
> not a good programmer. My first thought is calling a PHP-script from
> asterisk that communicates with the java-client through IP-sockets. But
> I don't see how this can make the applet able to transfer calls. I'm
> really stuck.
>
> Anyone got suggestions and tips? Any help would be greatly appreciated.
>
> Thanks
>
> Regards,
> Arne Morten Johansen
>
>

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