[Asterisk-Users] Developing a call centre app. Communicationwithasterisk?

[Dov Bigio]

For java based applications, I'd recommend
http://www.asteriskjava.org/latest/

----- Original Message ----- 
From: "yusuf" <yusuf at ecntelecoms.com>
To: "Asterisk Users Mailing List - Non-Commercial Discussion"
<asterisk-users at lists.digium.com>
Sent: Tuesday, February 14, 2006 10:34 AM
Subject: Re: [Asterisk-Users] Developing a call centre app.
Communicationwithasterisk?


> Arne Morten Johansen wrote:
> > Hi there. We're going to develop a call centre app for internal use in
> > our office.
> >
> > The call centre is probably going to be a java-based client installed on
> > a windows machine that our secretary can use. Features should be a way
> > to see incoming calls, answer them, and then transfer the calls to our
> > different users/groups/divisions. If it also could be possible to have a
> > way to see if the user is registered, busy, unavailable or available etc
> > before she makes the transfer would be great.
> >
> > We have some people that are very good at programming. But for them to
> > go on, I need to layout a plan for them on how to communicate with the
> > Asterisk server. They have no experience with Asterisk at all, and I'm
> > not a good programmer. My first thought is calling a PHP-script from
> > asterisk that communicates with the java-client through IP-sockets. But
> > I don't see how this can make the applet able to transfer calls. I'm
> > really stuck.
> >
> > Anyone got suggestions and tips? Any help would be greatly appreciated.
> >
> Hi Arne,
>
> you would do this using the asterisk manager interface.  Read up about
> it.  there is a manager.conf file, where u set up username/passwd.
> There is java classes that talk to the manager interface, that can pick
> up any call events, which will allow you to pick up, transfer ,
> answer.........
>
> yusuf
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