[Asterisk-Users] Developing a call centre app. Communication with asterisk?

[yusuf]

Arne Morten Johansen wrote:
> Hi there. We're going to develop a call centre app for internal use in
> our office. 
> 
> The call centre is probably going to be a java-based client installed on
> a windows machine that our secretary can use. Features should be a way
> to see incoming calls, answer them, and then transfer the calls to our
> different users/groups/divisions. If it also could be possible to have a
> way to see if the user is registered, busy, unavailable or available etc
> before she makes the transfer would be great.
> 
> We have some people that are very good at programming. But for them to
> go on, I need to layout a plan for them on how to communicate with the
> Asterisk server. They have no experience with Asterisk at all, and I'm
> not a good programmer. My first thought is calling a PHP-script from
> asterisk that communicates with the java-client through IP-sockets. But
> I don't see how this can make the applet able to transfer calls. I'm
> really stuck.
> 
> Anyone got suggestions and tips? Any help would be greatly appreciated. 
> 
Hi Arne,

you would do this using the asterisk manager interface.  Read up about 
it.  there is a manager.conf file, where u set up username/passwd. 
There is java classes that talk to the manager interface, that can pick 
up any call events, which will allow you to pick up, transfer , 
answer.........

yusuf