[Asterisk-Users] Asterisk: Agent logs into queue, and there are calls in the queue, but calls don't go to agent.

[Scott Hooten]

Thank you john!!
Thanks to you, i found my problem.....the variable wrapuptime is not the
amount of time in milliseconds, its seconds!!  The text i had read
previously was wrong.  So now it no longer waits 5000 seconds to send queue
calls to the agent.....lol
Scott

On 2/13/06, John Bittner <john at simlab.net> wrote:
>
> Hi Scott,
> Do you see asterisk trying to send him calls in the CLI?
> What does your config file look like? What do you have wrapuptime set for?
> Try setting wrapuptime=0.
>
> I had an issue with Cisco phones. When asterisk sent a call with a invalid
> format for callerid it locked up the phone, and the phone would not accept
> anymore calls.
> I would see busy back from the phone in the CLI.
>
> John Bittner
> Simlab.net
>
>
>  ------------------------------
> *From:* asterisk-users-bounces at lists.digium.com [mailto:
> asterisk-users-bounces at lists.digium.com] *On Behalf Of *Scott Hooten
> *Sent:* Monday, February 13, 2006 8:23 PM
> *To:* asterisk-users at lists.digium.com
> *Subject:* [Asterisk-Users] Asterisk: Agent logs into queue,and there are
> calls in the queue, but calls don't go to agent.
>
> When an agent logs into a queue using AgentCallBackLogin, he should be
> ready to take calls until he logs out right?  For some reason the first time
> a customer calls the queue, it rings the agent just fine but after the agent
> hangs up the phone and the next caller calls the queue, no more calls will
> be transferred to the agent.  He shows as logged in, but the calls wait in
> the queue forever and never get sent to the agent.  Ive googled for this but
> couldnt find anyone else with this problem.
>
> Ive tried many different ways and nothing seems to work.  Ive been baffled
> by this for days. Any Ideas?
>
> I am using Asterisk 1.2.4 on slackware 10.2
>
> Scott
>



--
Scott Hooten
shooten at gmail.com
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