[Asterisk-Users] inform the agent about the queue he is answering
nik600
nik600 at gmail.com
Sat Feb 4 02:44:23 MST 2006
On 2/3/06, nik600 <nik600 at gmail.com> wrote:
> On 2/3/06, Script Head <scripthead at gmail.com> wrote:
> > Yes, it is possible. You need to track the queue log and channels via
> > manager console or by tailing logs in real time and then match the
> > destination of the caller by the callerid. Then make the decision which URL
> > to redirect the caller too. None of this comes with Asterisk but it is
> > possible to build.
hi
i'm trying to tailing logs, this is the problem:
1139045971|1139045971.14|700|NONE|ENTERQUEUE||101
1139045978|1139045971.14|700|Local/102 at from-internal-c080,1|CONNECT|7
in the first row you can see that the extension 101 is entered in the queue 700
now, when the agents answer from extension
Local/102 at from-internal-c080,1 the log reports the second row, but i
need this information first than the answer of the agents!
can i enable something in the queue logs due to see something like this?
first log:
1139045971|1139045971.14|700|NONE|ENTERQUEUE||101
second log:
... . .. . . . . | 700 | ringing on 102 | 101
third log:
1139045978|1139045971.14|700|Local/102 at from-internal-c080,1|CONNECT|7
thanks
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