[Asterisk-Users] inform the agent about the queue he is answering

nik600 nik600 at gmail.com
Sun Feb 5 07:05:01 MST 2006


On 2/4/06, nik600 <nik600 at gmail.com> wrote:
> On 2/3/06, nik600 <nik600 at gmail.com> wrote:
> > On 2/3/06, Script Head <scripthead at gmail.com> wrote:
> > > Yes, it is possible. You need to track the queue log and channels via
> > > manager console or by tailing logs in real time and then match the
> > > destination of the caller by the callerid. Then make the decision which URL
> > > to redirect the caller too. None of this comes with Asterisk but it is
> > > possible to build.
>
> hi
> i'm trying to tailing logs, this is the problem:
>
> 1139045971|1139045971.14|700|NONE|ENTERQUEUE||101
> 1139045978|1139045971.14|700|Local/102 at from-internal-c080,1|CONNECT|7
>
> in the first row you can see that the extension 101 is entered in the queue 700
> now, when the agents answer from extension
> Local/102 at from-internal-c080,1 the log reports the second row, but i
> need this information first than the answer of the agents!
>
> can i enable something in the queue logs due to see something like this?
>
> first log:
> 1139045971|1139045971.14|700|NONE|ENTERQUEUE||101
> second log:
> ... . .. . . . .  | 700 | ringing on 102 | 101
> third log:
> 1139045978|1139045971.14|700|Local/102 at from-internal-c080,1|CONNECT|7
>
> thanks
>

due to the above problem i'm trying to catch the information with the
Manager API...when i'm logged in, what command shall i use to know
from what queue is ringing an extension?

thanks



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