[asterisk-users] MixMonitor and Queues

[Jay Moore]

Recompiled Asterisk after installing sox and it's still not merging the 
two streams into a single recorded file.  What am I doing wrong?

Jay

Jay Moore wrote:
> Ed,
> 
> Thanks for the help.  One more question, however.  Everything is working 
> fine with the exception of sox joining the calls.  I have sox installed 
> and monitor-join set to yes in both queues.conf and agents.conf
> 
> I installed sox after I installed Asterisk.  Do I need to recompile 
> Asterisk for it to work with sox?
> 
> This is the last hurdle I need to overcome (I hope) before I can use my 
> Asterisk box in a live situation.  Any help would be much appreciated.
> 
> Regards,
> Jay
> 
> Ed Nuñez wrote:
>> In queues.conf you must have the following under the queues you want 
>> to record.
>>
>> monitor-format=wav49         ; you may also use wav or gsm formats
>> monitor-join=yes            ; if you have the latest sox installed, 
>> this                     will join the in and out files into one.
>>
>> In agents.conf
>>
>> recordagencalls=yes
>> monitor-join = yes
>> recordformat=wav49
>> savecallsin=/var/www/html/calls        ;this is the path where call 
>> will be recorded.
>>
>> That's all
>>
>> If you want to change the file name place this in your extensions.conf 
>> on a line prior to sending the call to the queue.
>>
>> exten=> 1097,4,Set(MONITOR_FILENAME=QUEUE-${CALLERID}-${TIMESTAMP})
>>
>>
>> Ed Nuñez
>> IT/Telecom Engineer
>>  
>> 4037 Metric Drive
>> Winter Park, FL
>>  
>> (o) 407-384-4200 x 1656
>> (f) 407-384-4222
>> (c) 732-925-0730
>> -----Original Message-----
>> From: asterisk-users-bounces at lists.digium.com 
>> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Jay Moore
>> Sent: Wednesday, December 13, 2006 10:15 AM
>> To: Asterisk Users Mailing List - Non-Commercial Discussion
>> Subject: [asterisk-users] MixMonitor and Queues
>>
>> Greetings, all.
>>
>> I would like to record calls that are entered into queues and I'm not 
>> quite sure how to do it.  Here's how I'm currently set up:
>>
>> - Call comes in and is placed into Queue #1 (which rings all phones 
>> for 15 sec).
>> - If call drops out of this queue, it is placed into Queue #2 (which 
>> plays MoH until the call is picked up).
>>
>> I've tinkered with MixMonitor and I have my queues set up, but I'm not 
>> sure how to combine the two.  Ideally, I'd like to only record once 
>> the call comes out of queue (no point in recording hold music, unless 
>> I want to hear people mumble about how lousy a company we are for 
>> placing them on hold ;)  )
>>
>> On a semi-related note, is it possible to determine the extension that 
>> pull the call out of queue before the call is bridged?  The reason I 
>> ask is that I'd like to put the receiving extension in the name of the 
>> file that MixMonitor creates.  If not, no biggie.
>>
>> Recap:
>>
>> Two queues.  First rings for 15 seconds then drops into the second. 
>> Second plays music on hold till the call is answered.  I want to 
>> record the call when it's pulled out of either queue using 
>> MixMonitor.  Bonus points if I can determine the answering extension 
>> before MixMonitor starts (if possible).
>>
>> Any help would be greatly appreciated.
>>
>> Thanks,
>> Jay
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