[asterisk-users] MixMonitor and Queues

[Jay Moore]

Ed,

Thanks for the help.  One more question, however.  Everything is working 
fine with the exception of sox joining the calls.  I have sox installed 
and monitor-join set to yes in both queues.conf and agents.conf

I installed sox after I installed Asterisk.  Do I need to recompile 
Asterisk for it to work with sox?

This is the last hurdle I need to overcome (I hope) before I can use my 
Asterisk box in a live situation.  Any help would be much appreciated.

Regards,
Jay

Ed Nuñez wrote:
> In queues.conf you must have the following under the queues you want to record.
> 
> monitor-format=wav49         ; you may also use wav or gsm formats
> monitor-join=yes			; if you have the latest sox installed, this 					will join the in and out files into one.
> 
> In agents.conf
> 
> recordagencalls=yes
> monitor-join = yes
> recordformat=wav49
> savecallsin=/var/www/html/calls		;this is the path where call will be recorded.
> 
> That's all
> 
> If you want to change the file name place this in your extensions.conf on a line prior to sending the call to the queue.
> 
> exten=> 1097,4,Set(MONITOR_FILENAME=QUEUE-${CALLERID}-${TIMESTAMP})
> 
> 
> Ed Nuñez
> IT/Telecom Engineer
>  
> 4037 Metric Drive
> Winter Park, FL
>  
> (o) 407-384-4200 x 1656
> (f) 407-384-4222
> (c) 732-925-0730
> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Jay Moore
> Sent: Wednesday, December 13, 2006 10:15 AM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: [asterisk-users] MixMonitor and Queues
> 
> Greetings, all.
> 
> I would like to record calls that are entered into queues and I'm not 
> quite sure how to do it.  Here's how I'm currently set up:
> 
> - Call comes in and is placed into Queue #1 (which rings all phones for 
> 15 sec).
> - If call drops out of this queue, it is placed into Queue #2 (which 
> plays MoH until the call is picked up).
> 
> I've tinkered with MixMonitor and I have my queues set up, but I'm not 
> sure how to combine the two.  Ideally, I'd like to only record once the 
> call comes out of queue (no point in recording hold music, unless I want 
> to hear people mumble about how lousy a company we are for placing them 
> on hold ;)  )
> 
> On a semi-related note, is it possible to determine the extension that 
> pull the call out of queue before the call is bridged?  The reason I ask 
> is that I'd like to put the receiving extension in the name of the file 
> that MixMonitor creates.  If not, no biggie.
> 
> Recap:
> 
> Two queues.  First rings for 15 seconds then drops into the second. 
> Second plays music on hold till the call is answered.  I want to record 
> the call when it's pulled out of either queue using MixMonitor.  Bonus 
> points if I can determine the answering extension before MixMonitor 
> starts (if possible).
> 
> Any help would be greatly appreciated.
> 
> Thanks,
> Jay
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