[asterisk-users] MixMonitor and Queues

[Ed Nuñez]

In queues.conf you must have the following under the queues you want to record.

monitor-format=wav49         ; you may also use wav or gsm formats
monitor-join=yes			; if you have the latest sox installed, this 					will join the in and out files into one.

In agents.conf

recordagencalls=yes
monitor-join = yes
recordformat=wav49
savecallsin=/var/www/html/calls		;this is the path where call will be recorded.

That's all

If you want to change the file name place this in your extensions.conf on a line prior to sending the call to the queue.

exten=> 1097,4,Set(MONITOR_FILENAME=QUEUE-${CALLERID}-${TIMESTAMP})


Ed Nuñez
IT/Telecom Engineer
 
4037 Metric Drive
Winter Park, FL
 
(o) 407-384-4200 x 1656
(f) 407-384-4222
(c) 732-925-0730
-----Original Message-----
From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Jay Moore
Sent: Wednesday, December 13, 2006 10:15 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [asterisk-users] MixMonitor and Queues

Greetings, all.

I would like to record calls that are entered into queues and I'm not 
quite sure how to do it.  Here's how I'm currently set up:

- Call comes in and is placed into Queue #1 (which rings all phones for 
15 sec).
- If call drops out of this queue, it is placed into Queue #2 (which 
plays MoH until the call is picked up).

I've tinkered with MixMonitor and I have my queues set up, but I'm not 
sure how to combine the two.  Ideally, I'd like to only record once the 
call comes out of queue (no point in recording hold music, unless I want 
to hear people mumble about how lousy a company we are for placing them 
on hold ;)  )

On a semi-related note, is it possible to determine the extension that 
pull the call out of queue before the call is bridged?  The reason I ask 
is that I'd like to put the receiving extension in the name of the file 
that MixMonitor creates.  If not, no biggie.

Recap:

Two queues.  First rings for 15 seconds then drops into the second. 
Second plays music on hold till the call is answered.  I want to record 
the call when it's pulled out of either queue using MixMonitor.  Bonus 
points if I can determine the answering extension before MixMonitor 
starts (if possible).

Any help would be greatly appreciated.

Thanks,
Jay
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