[asterisk-users] SendText Queue Notification

Jean-Louis curty jlcurty at gmail.com
Wed Aug 30 15:28:01 MST 2006


Hi, we have few cisco's...

is there a way to push the queue information to the phone ?

thanks in advance,
jean-louis

2006/8/24, Brodie Macleod <asterisk at apollohosting.com>:
>
> I know this isn't answering your question, but what I did for queue
> notification was use softkeys on the phones that call a PHP script on the
> *
> box that'll output XML for the phone to parse and display the queue stats
> on
> demand. Of course your phone would need to have an XML parser or some
> other
> type of minibrowser.  For sending SIP messages to my Snom phones I use
> Sipsak
> to display agent login info and their associated queue(s) so that it's
> easy
> for agents to know what their status is.
>
> -Brodie
>
> On Thursday 24 August 2006 10:33 am, John D. Coleman wrote:
> > I was wondering if anyone was able to execute custom commands on a
> > channel once a caller connects to an agent after being in a queue.  The
> > reason I ask, is because I would like to use SendText to send a message
> > to the agent receiving the call to let the agent know how many calls are
> > waiting in the queue.  I tried using ChanSpy, but then SendText will
> > send messages only to and from the caller who initiated the ChanSpy.
> >
> > One way I could get around this is if I found out how to use SendText
> > from the commandline, like smsq. I'm pretty sure that's not possible
> > because of the nature of SIP MESSAGE but I figured I'd ask.
> >
> > Thanks,
> >
> > John Coleman
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