[Asterisk-Users] Agents, Queues, and Voicemail

[Kyle Sexton]

Johann,

I'm using callback for the login method.  That definitely makes sense, I'll
try it out and see.  Thanks!

Kyle Sexton


On 4/17/06, Johann <johann.hoehn at ecommerce.com> wrote:
>
> How do you use the agents?  Callback or on-hook?  If callback you can
> direct the
> calls to another context that doesn't have the fail over to voicemail.
>
>
> --johann
>
> Kyle Sexton wrote:
> > All,
> >
> > I am experiencing an issue where if an agent is logged into the queue,
> > but has their client closed.  It appears that when the queue calls the
> > agent, it goes through the macro I have setup for that user and will
> > dump them to voicemail if unavailable.  This pulls the call out of the
> > queue, which is not what I would like to happen.  I am wondering if this
> > is the expected behavior and I should rewrite my macro to handle
> > checking if an agent is logged into the queue, or if there is a way to
> > realize when a call comes from the Queue() application to not dump to
> > voicemail and just ring the agent.
> >
> > My ideal setup would be agents can log into a queue.  If a call comes
> > from the Queue() application it get's passed around via round robin (or
> > whatever I have configured).  If the call does not get passed from
> > Queue() (a "normal" call), then proceed to the user's macro and go to
> > voicemail, etc..
> >
> > Please let me know if you have questions about my setup.
> >
> > Thanks,
> > Kyle Sexton
> >
> >
> >
> >
> >
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