Johann,<br><br>I'm using callback for the login method. That definitely makes sense, I'll try it out and see. Thanks!<br><br>Kyle Sexton<br><br><br><div><span class="gmail_quote">On 4/17/06, <b class="gmail_sendername">Johann
</b> <<a href="mailto:johann.hoehn@ecommerce.com">johann.hoehn@ecommerce.com</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
How do you use the agents? Callback or on-hook? If callback you can direct the<br>calls to another context that doesn't have the fail over to voicemail.<br><br><br>--johann<br><br>Kyle Sexton wrote:<br>> All,<br>>
<br>> I am experiencing an issue where if an agent is logged into the queue,<br>> but has their client closed. It appears that when the queue calls the<br>> agent, it goes through the macro I have setup for that user and will
<br>> dump them to voicemail if unavailable. This pulls the call out of the<br>> queue, which is not what I would like to happen. I am wondering if this<br>> is the expected behavior and I should rewrite my macro to handle
<br>> checking if an agent is logged into the queue, or if there is a way to<br>> realize when a call comes from the Queue() application to not dump to<br>> voicemail and just ring the agent.<br>><br>> My ideal setup would be agents can log into a queue. If a call comes
<br>> from the Queue() application it get's passed around via round robin (or<br>> whatever I have configured). If the call does not get passed from<br>> Queue() (a "normal" call), then proceed to the user's macro and go to
<br>> voicemail, etc..<br>><br>> Please let me know if you have questions about my setup.<br>><br>> Thanks,<br>> Kyle Sexton<br>><br>><br>><br>><br>><br>> ------------------------------------------------------------------------
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