[Asterisk-Users] Agents, Queues, and Voicemail

[Johann]

How do you use the agents?  Callback or on-hook?  If callback you can direct the 
calls to another context that doesn't have the fail over to voicemail.


--johann

Kyle Sexton wrote:
> All,
> 
> I am experiencing an issue where if an agent is logged into the queue, 
> but has their client closed.  It appears that when the queue calls the 
> agent, it goes through the macro I have setup for that user and will 
> dump them to voicemail if unavailable.  This pulls the call out of the 
> queue, which is not what I would like to happen.  I am wondering if this 
> is the expected behavior and I should rewrite my macro to handle 
> checking if an agent is logged into the queue, or if there is a way to 
> realize when a call comes from the Queue() application to not dump to 
> voicemail and just ring the agent. 
> 
> My ideal setup would be agents can log into a queue.  If a call comes 
> from the Queue() application it get's passed around via round robin (or 
> whatever I have configured).  If the call does not get passed from 
> Queue() (a "normal" call), then proceed to the user's macro and go to 
> voicemail, etc..
> 
> Please let me know if you have questions about my setup.
> 
> Thanks,
> Kyle Sexton
> 
> 
> 
> 
> 
> ------------------------------------------------------------------------
> 
> _______________________________________________
> --Bandwidth and Colocation provided by Easynews.com --
> 
> Asterisk-Users mailing list
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users