[Asterisk-Users] Queues - Dumb question

[picciuX]

maybe this could be solved using "Local" channel as members, and limiting
calls to the agent (actually an extension if using Local/ext at context) in the
dialplan with GROUP and GROUP_COUNT



2006/4/10, Marco Campos <mcampos at marcocampos.com>:
>
>
>        Instead of "call-limit=1" try o use "incominglimit=1".
>
>        Note that this is not a fix, but more a "workaround"... I guess the
> queue module still has allot of bugs... or it isn't sufficiently
> documented
> to be correctly used.
>
> -----Mensagem original-----
> De: asterisk-users-bounces at lists.digium.com
> [mailto:asterisk-users-bounces at lists.digium.com] Em nome de Wes Baehr
> Enviada: segunda-feira, 3 de Abril de 2006 20:16
> Para: 'Asterisk Users Mailing List - Non-Commercial Discussion'
> Assunto: [Asterisk-Users] Queues - Dumb question
>
> It was my understanding that when an agent answers a queue call, he will
> not
> be hit with another call until he finishes his current call.
>
> Currently, my agents get hit with calls from the queue while they are
> still
> on a previous call, so I've resorted to setting their "call-limit" in
> sip.conf to 1. But, this prevents them from putting one call on hold and
> making another call (although they could use parking).
>
> Maybe I misunderstood, but I'm asking anyway :)
>
> Running asterisk 1.2.4
>
>
> Queue config:
>
> [staff]
> musiconhold = classical
> context=queue-staff
> announce = beep
> strategy = ringall
> context = queue-staff
> timeout = 20
> retry = 10
> wrapuptime = 20
> announce-frequency = 120
> timeoutrestart = yes
> eventwhencalled = yes
> joinempty=strict
> leavewhenempty=yes
> reportholdtime=yes
>
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