<div>maybe this could be solved using "Local" channel as members, and limiting calls to the agent (actually an extension if using <a href="mailto:Local/ext@context">Local/ext@context</a>) in the dialplan with GROUP and GROUP_COUNT
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<div><span class="gmail_quote">2006/4/10, Marco Campos <<a href="mailto:mcampos@marcocampos.com">mcampos@marcocampos.com</a>>:</span>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid"><br> Instead of "call-limit=1" try o use "incominglimit=1".<br><br> Note that this is not a fix, but more a "workaround"... I guess the
<br>queue module still has allot of bugs... or it isn't sufficiently documented<br>to be correctly used.<br><br>-----Mensagem original-----<br>De: <a href="mailto:asterisk-users-bounces@lists.digium.com">asterisk-users-bounces@lists.digium.com
</a><br>[mailto:<a href="mailto:asterisk-users-bounces@lists.digium.com">asterisk-users-bounces@lists.digium.com</a>] Em nome de Wes Baehr<br>Enviada: segunda-feira, 3 de Abril de 2006 20:16<br>Para: 'Asterisk Users Mailing List - Non-Commercial Discussion'
<br>Assunto: [Asterisk-Users] Queues - Dumb question<br><br>It was my understanding that when an agent answers a queue call, he will not<br>be hit with another call until he finishes his current call.<br><br>Currently, my agents get hit with calls from the queue while they are still
<br>on a previous call, so I've resorted to setting their "call-limit" in<br>sip.conf to 1. But, this prevents them from putting one call on hold and<br>making another call (although they could use parking).<br>
<br>Maybe I misunderstood, but I'm asking anyway :)<br><br>Running asterisk 1.2.4<br><br><br>Queue config:<br><br>[staff]<br>musiconhold = classical<br>context=queue-staff<br>announce = beep<br>strategy = ringall<br>context = queue-staff
<br>timeout = 20<br>retry = 10<br>wrapuptime = 20<br>announce-frequency = 120<br>timeoutrestart = yes<br>eventwhencalled = yes<br>joinempty=strict<br>leavewhenempty=yes<br>reportholdtime=yes<br><br>_______________________________________________
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