[Asterisk-Users] ACD calls to busy agents

[J Thomas]

Setting incominglimit = 1 does not really solve the problem as I had
already mentioned. That practically takes away the call waiting and will
block all incoming calls including direct dialed calls. She does not
want that. Moreover, incominglimit is deprecated too.

-- jt 

On Sat, 2005-10-15 at 22:05, Jason Walker wrote:
> Have you tried the "incominglimit" parameter (or did she)?
> 
> I have found this to work pretty well when limiting the number of calls.
> After monitoring the "full" log, I saw that incoming calls where
> incrementing or decrementing the active call parameter for SIP agents. By
> limiting the number of calls that the phone extension/user can accept at one
> time limited the calls going to an agent.
> 
> I am still trying to figure out how to jump out of the dialplan when a call
> comes into queue -- if anyone has any suggestions for that, it would be
> greatly appreciated.
> 
> But in any event, for similar situations, limiting the number of calls for a
> SIP agent seems to help in the calls coming in on top of another. 
> 
> -----Original Message-----